How to Submit a Support Ticket

You can submit a ticket by visiting the One Indinero Support Form.

Alternatively, check your company portal or internal resource page where the form is linked.

In the form, you’ll see a dropdown labeled "Support Category."
Select the department you need help from:

IT – Helpdesk (e.g., password reset, device issues, software installation, asset requests)
Service Delivery Tools (e.g., software access and concerns)
People Ops (e.g., HR requests, benefits, admin concerns)
Training & Development (e.g., access to learning tools)
Business Application Support (e.g., software bugs, access issues for enterprise applications)

This ensures your request is routed to the right team.

You will be prompted to fill out the different fields depending on the Category.
E,g.:

Name (Auto-filled if logged in)
Email Address
Subject / Request Title (Brief summary of your issue)
Description / Message (Include all relevant information)
Attachments (Optional) – You may upload screenshots, files, or other documents

📌 The more details you provide, the faster we can assist you!

Once you’ve filled in all required fields, click Submit.

If you need help from any internal support team — like IT, People Ops, Training, or Business Applications — you can submit a support request through our unified ticketing system. This guide will walk you through how to create a ticket